diff --git a/dev-infrastructure/modules/metrics/rules/generatedRPPrometheusAlertingRules.bicep b/dev-infrastructure/modules/metrics/rules/generatedRPPrometheusAlertingRules.bicep
index 83dad6db77c..f92977df648 100644
--- a/dev-infrastructure/modules/metrics/rules/generatedRPPrometheusAlertingRules.bicep
+++ b/dev-infrastructure/modules/metrics/rules/generatedRPPrometheusAlertingRules.bicep
@@ -375,6 +375,85 @@ resource arohcpClusterProvisionSloErrorAlerts 'Microsoft.AlertsManagement/promet
   }
 }
 
+resource rpUserJourneyClusterUpgradeMonitorRules 'Microsoft.AlertsManagement/prometheusRuleGroups@2023-03-01' = {
+  name: 'rp-user-journey-cluster-upgrade-monitor-rules'
+  location: location
+  properties: {
+    interval: 'PT1M'
+    rules: [
+      {
+        actions: [
+          for g in actionGroups: {
+            actionGroupId: g
+            actionProperties: {
+              'IcM.Title': '#$.labels.cluster#: #$.annotations.title#'
+              'IcM.CorrelationId': '#$.annotations.correlationId#'
+            }
+          }
+        ]
+        alert: 'userJourneyClusterUpgradeStuckInDesired'
+        enabled: true
+        labels: {
+          component: 'slo'
+          severity: '4'
+          slo: 'cluster-upgrade-reach-partial'
+        }
+        annotations: {
+          correlationId: 'userJourneyClusterUpgradeStuckInDesired/{{ $labels.cluster }}{{ $labels.resource_id }}/{{ $labels.version }}'
+          description: '''Cluster upgrade target version {{ $labels.version }} has been in desired for over 20 minutes without reaching partial. With the alert pending for 5 minutes, paging starts after ~25 minutes. Partial is when the target version becomes active (recognized as active) on the HCP cluster; the upgrade is in progress but not yet complete. Investigate backend_cluster_version_info on the affected cluster.
+Service Cluster: {{ $labels.cluster }}
+'''
+          info: '''Cluster upgrade target version {{ $labels.version }} has been in desired for over 20 minutes without reaching partial. With the alert pending for 5 minutes, paging starts after ~25 minutes. Partial is when the target version becomes active (recognized as active) on the HCP cluster; the upgrade is in progress but not yet complete. Investigate backend_cluster_version_info on the affected cluster.
+Service Cluster: {{ $labels.cluster }}
+'''
+          runbook_url: 'https://aka.ms/arohcp-runbook-cluster-upgrade'
+          summary: '{{ $labels.cluster }}: Cluster upgrade on {{ $labels.resource_id }} to version {{ $labels.version }} not progressing'
+          title: '{{ $labels.cluster }}: Cluster upgrade on {{ $labels.resource_id }} to version {{ $labels.version }} not progressing'
+        }
+        expression: 'hosted_control_plane_upgrade:duration_in_desired:seconds > 1200'
+        for: 'PT5M'
+        severity: severityCeiling > 0 ? max(4, severityCeiling) : 4
+      }
+      {
+        actions: [
+          for g in actionGroups: {
+            actionGroupId: g
+            actionProperties: {
+              'IcM.Title': '#$.labels.cluster#: #$.annotations.title#'
+              'IcM.CorrelationId': '#$.annotations.correlationId#'
+            }
+          }
+        ]
+        alert: 'userJourneyClusterUpgradeStuckInProgress'
+        enabled: true
+        labels: {
+          component: 'slo'
+          severity: '4'
+          slo: 'cluster-upgrade-complete'
+        }
+        annotations: {
+          correlationId: 'userJourneyClusterUpgradeStuckInProgress/{{ $labels.cluster }}{{ $labels.resource_id }}/{{ $labels.version }}'
+          description: '''Cluster upgrade target version {{ $labels.version }} has been in progress for over 30 minutes without reaching completed. With the alert pending for 5 minutes, paging starts after ~35 minutes. Completed is when the target version upgrade has finished and is reported as complete on the HCP cluster. Investigate backend_cluster_version_info on the affected cluster.
+Service Cluster: {{ $labels.cluster }}
+'''
+          info: '''Cluster upgrade target version {{ $labels.version }} has been in progress for over 30 minutes without reaching completed. With the alert pending for 5 minutes, paging starts after ~35 minutes. Completed is when the target version upgrade has finished and is reported as complete on the HCP cluster. Investigate backend_cluster_version_info on the affected cluster.
+Service Cluster: {{ $labels.cluster }}
+'''
+          runbook_url: 'https://aka.ms/arohcp-runbook-cluster-upgrade'
+          summary: '{{ $labels.cluster }}: Cluster upgrade on {{ $labels.resource_id }} to version {{ $labels.version }} stuck'
+          title: '{{ $labels.cluster }}: Cluster upgrade on {{ $labels.resource_id }} to version {{ $labels.version }} stuck'
+        }
+        expression: 'hosted_control_plane_upgrade:duration_in_progress:seconds > 1800'
+        for: 'PT5M'
+        severity: severityCeiling > 0 ? max(4, severityCeiling) : 4
+      }
+    ]
+    scopes: [
+      azureMonitoring
+    ]
+  }
+}
+
 resource arohcpNodepoolSloErrorAlerts 'Microsoft.AlertsManagement/prometheusRuleGroups@2023-03-01' = {
   name: 'arohcp_nodepool_slo_error_alerts'
   location: location
diff --git a/dev-infrastructure/modules/metrics/rules/generatedRecordingRules.bicep b/dev-infrastructure/modules/metrics/rules/generatedRecordingRules.bicep
index 0ec3bfe63fe..ca8bc7002e0 100644
--- a/dev-infrastructure/modules/metrics/rules/generatedRecordingRules.bicep
+++ b/dev-infrastructure/modules/metrics/rules/generatedRecordingRules.bicep
@@ -53,3 +53,37 @@ resource arohcpClusterProvisionSloRecordingRules 'Microsoft.AlertsManagement/pro
     ]
   }
 }
+
+resource arohcpUserJourneyClusterUpgradeRecordingRules 'Microsoft.AlertsManagement/prometheusRuleGroups@2023-03-01' = {
+  name: 'arohcp_user_journey_cluster_upgrade_recording_rules'
+  location: location
+  properties: {
+    scopes: [
+      azureMonitoring
+    ]
+    enabled: true
+    interval: 'PT1M'
+    rules: [
+      {
+        record: 'hosted_control_plane_upgrade:upgrade_eligible:info'
+        expression: '((count by (cluster, resource_id, subscription_id, cluster_uuid) (count by (cluster, resource_id, subscription_id, cluster_uuid, version) (backend_cluster_version_info == 1)) >= 2) and on (cluster, resource_id) (count by (cluster, resource_id) (backend_cluster_version_info{state="completed"} == 1) >= 1)) * 0 + 1'
+      }
+      {
+        record: 'hosted_control_plane_upgrade:version_state_first_seen:timestamp'
+        expression: 'min without (prometheus_replica) (min by (cluster, resource_id, subscription_id, cluster_uuid, version, state) ((hosted_control_plane_upgrade:version_state_first_seen:timestamp or (timestamp(backend_cluster_version_info{state=~"desired|partial"} == 1) and on (cluster, resource_id) (hosted_control_plane_upgrade:upgrade_eligible:info == 1))) unless on (cluster, resource_id, subscription_id, cluster_uuid, version) (max by (cluster, resource_id, subscription_id, cluster_uuid, version) (backend_cluster_version_info{state="completed"} == 1))))'
+      }
+      {
+        record: 'hosted_control_plane_upgrade:in_progress:count'
+        expression: 'count by (cluster) (count by (cluster, resource_id) ((max by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (backend_cluster_version_info{state=~"desired|partial"} == 1) unless on (cluster, resource_id, subscription_id, cluster_uuid, version) max by (cluster, resource_id, subscription_id, cluster_uuid, version) (backend_cluster_version_info{state="completed"} == 1))) >= 1 and on (cluster, resource_id) (hosted_control_plane_upgrade:upgrade_eligible:info == 1)) or 0 * count by (cluster) (backend_cluster_version_info)'
+      }
+      {
+        record: 'hosted_control_plane_upgrade:duration_in_desired:seconds'
+        expression: '(time() - hosted_control_plane_upgrade:version_state_first_seen:timestamp{state="desired"}) and on (cluster, resource_id, subscription_id, cluster_uuid, version) (max by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (backend_cluster_version_info{state="desired"} == 1 unless on (cluster, resource_id, subscription_id, cluster_uuid, version) (max by (cluster, resource_id, subscription_id, cluster_uuid, version) (backend_cluster_version_info{state="partial"} == 1 or backend_cluster_version_info{state="completed"} == 1)))) and on (cluster, resource_id) (hosted_control_plane_upgrade:upgrade_eligible:info == 1)'
+      }
+      {
+        record: 'hosted_control_plane_upgrade:duration_in_progress:seconds'
+        expression: '((time() - min without (state) (hosted_control_plane_upgrade:version_state_first_seen:timestamp{state=~"desired|partial"})) and on (cluster, resource_id) (hosted_control_plane_upgrade:upgrade_eligible:info == 1) unless on (cluster, resource_id, subscription_id, cluster_uuid, version) (max by (cluster, resource_id, subscription_id, cluster_uuid, version) (backend_cluster_version_info{state="completed"} == 1))) * on (cluster, resource_id, subscription_id, cluster_uuid, version) group_left (state) (max by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (backend_cluster_version_info{state="partial"} == 1 or (backend_cluster_version_info{state="desired"} == 1 unless on (cluster, resource_id, subscription_id, cluster_uuid, version) max by (cluster, resource_id, subscription_id, cluster_uuid, version) (backend_cluster_version_info{state="partial"} == 1))))'
+      }
+    ]
+  }
+}
diff --git a/observability/alerts-rp-services.yaml b/observability/alerts-rp-services.yaml
index 951826805f6..24a6afcae1b 100644
--- a/observability/alerts-rp-services.yaml
+++ b/observability/alerts-rp-services.yaml
@@ -2,6 +2,7 @@ prometheusRules:
   rulesFolders:
   - alerts/access-cluster-slo-prometheusRule.yaml
   - alerts/cluster-provision-slo-prometheusRule.yaml
+  - alerts/userJourneyClusterUpgradeMonitor-prometheusRule.yaml
   - alerts/nodepool-slo-prometheusRule.yaml
   untestedRules: []
   testDependencies:
diff --git a/observability/alerts/userJourneyClusterUpgradeMonitor-prometheusRule.yaml b/observability/alerts/userJourneyClusterUpgradeMonitor-prometheusRule.yaml
new file mode 100644
index 00000000000..284a9a8c1f2
--- /dev/null
+++ b/observability/alerts/userJourneyClusterUpgradeMonitor-prometheusRule.yaml
@@ -0,0 +1,57 @@
+apiVersion: monitoring.coreos.com/v1
+kind: PrometheusRule
+metadata:
+  labels:
+    app.kubernetes.io/name: kube-prometheus
+    app.kubernetes.io/part-of: kube-prometheus
+    prometheus: k8s
+    role: alert-rules
+  name: user-journey-cluster-upgrade-alerts
+  namespace: monitoring
+spec:
+  groups:
+  # Per-upgrade stuck alerts for cluster upgrade SLOs. Sev 4.
+  # At current upgrade volumes, alert directly on duration instead of fleet burn-rate.
+  #
+  # The ControlPlaneActiveVersion controller derives upgrade Partial/Completed state from
+  # HostedCluster version history (preferring status.controlPlaneVersion.history, else
+  # status.version.history), which feeds backend_cluster_version_info and these alerts.
+  # Control plane version history reports for versions >= 4.20, so completeness tracks the
+  # control plane independently of the data plane. While 4.19 is still around, those
+  # clusters fall back to status.version.history, where upgrade completeness depends on
+  # data plane state — e.g. no worker nodes means the upgrade will not reach completed;
+  # missing console component in external auth prevents CVO from marking the upgrade
+  # complete. The complete alert may therefore fire for 4.19 clusters due to missing
+  # data plane configuration rather than control plane failure.
+  - name: rp-user-journey-cluster-upgrade-monitor-rules
+    rules:
+    - alert: userJourneyClusterUpgradeStuckInDesired
+      expr: |
+        hosted_control_plane_upgrade:duration_in_desired:seconds > 1200
+      for: 5m
+      labels:
+        severity: "4"
+        slo: cluster-upgrade-reach-partial
+        component: slo
+      annotations:
+        summary: "{{ $labels.cluster }}: Cluster upgrade on {{ $labels.resource_id }} to version {{ $labels.version }} not progressing"
+        description: |
+          Cluster upgrade target version {{ $labels.version }} has been in desired for over 20 minutes without reaching partial. With the alert pending for 5 minutes, paging starts after ~25 minutes. Partial is when the target version becomes active (recognized as active) on the HCP cluster; the upgrade is in progress but not yet complete. Investigate backend_cluster_version_info on the affected cluster.
+          Service Cluster: {{ $labels.cluster }}
+        runbook_url: https://aka.ms/arohcp-runbook-cluster-upgrade
+        correlationId: "userJourneyClusterUpgradeStuckInDesired/{{ $labels.cluster }}{{ $labels.resource_id }}/{{ $labels.version }}"
+    - alert: userJourneyClusterUpgradeStuckInProgress
+      expr: |
+        hosted_control_plane_upgrade:duration_in_progress:seconds > 1800
+      for: 5m
+      labels:
+        severity: "4"
+        slo: cluster-upgrade-complete
+        component: slo
+      annotations:
+        summary: "{{ $labels.cluster }}: Cluster upgrade on {{ $labels.resource_id }} to version {{ $labels.version }} stuck"
+        description: |
+          Cluster upgrade target version {{ $labels.version }} has been in progress for over 30 minutes without reaching completed. With the alert pending for 5 minutes, paging starts after ~35 minutes. Completed is when the target version upgrade has finished and is reported as complete on the HCP cluster. Investigate backend_cluster_version_info on the affected cluster.
+          Service Cluster: {{ $labels.cluster }}
+        runbook_url: https://aka.ms/arohcp-runbook-cluster-upgrade
+        correlationId: "userJourneyClusterUpgradeStuckInProgress/{{ $labels.cluster }}{{ $labels.resource_id }}/{{ $labels.version }}"
diff --git a/observability/alerts/userJourneyClusterUpgradeMonitor-prometheusRule_test.yaml b/observability/alerts/userJourneyClusterUpgradeMonitor-prometheusRule_test.yaml
new file mode 100644
index 00000000000..cca55109125
--- /dev/null
+++ b/observability/alerts/userJourneyClusterUpgradeMonitor-prometheusRule_test.yaml
@@ -0,0 +1,130 @@
+rule_files:
+- userJourneyClusterUpgrade-recordingRule.yaml
+- userJourneyClusterUpgradeMonitor-prometheusRule.yaml
+evaluation_interval: 1m
+tests:
+# ========================================
+# Reach partial: successful — no alert
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x40"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired"}'
+    values: "1x10 0x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial"}'
+    values: "0x10 1x25"
+  alert_rule_test:
+  - eval_time: 25m
+    alertname: userJourneyClusterUpgradeStuckInDesired
+    exp_alerts: []
+  - eval_time: 40m
+    alertname: userJourneyClusterUpgradeStuckInDesired
+    exp_alerts: []
+# ========================================
+# Reach partial: stuck in desired >20m — alert pending for 5m, fires after ~25m
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.21", state="desired"}'
+    values: "1+0x50"
+  alert_rule_test:
+  - eval_time: 20m
+    alertname: userJourneyClusterUpgradeStuckInDesired
+    exp_alerts: []
+  - eval_time: 30m
+    alertname: userJourneyClusterUpgradeStuckInDesired
+    exp_alerts:
+    - exp_labels:
+        alertname: userJourneyClusterUpgradeStuckInDesired
+        cluster: "svc-1"
+        cluster_uuid: "uuid-2"
+        resource_id: "/sub/2/rg/c2"
+        subscription_id: "sub-2"
+        version: "4.19.21"
+        state: "desired"
+        severity: "4"
+        slo: cluster-upgrade-reach-partial
+        component: "slo"
+      exp_annotations:
+        summary: "svc-1: Cluster upgrade on /sub/2/rg/c2 to version 4.19.21 not progressing"
+        description: |
+          Cluster upgrade target version 4.19.21 has been in desired for over 20 minutes without reaching partial. With the alert pending for 5 minutes, paging starts after ~25 minutes. Partial is when the target version becomes active (recognized as active) on the HCP cluster; the upgrade is in progress but not yet complete. Investigate backend_cluster_version_info on the affected cluster.
+          Service Cluster: svc-1
+        runbook_url: "https://aka.ms/arohcp-runbook-cluster-upgrade"
+        correlationId: "userJourneyClusterUpgradeStuckInDesired/svc-1/sub/2/rg/c2/4.19.21"
+# ========================================
+# Reach partial: install only — not upgrade eligible, no alert
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/3/rg/c4", subscription_id="sub-3", cluster_uuid="uuid-4", version="4.19.20", state="desired"}'
+    values: "1+0x50"
+  alert_rule_test:
+  - eval_time: 50m
+    alertname: userJourneyClusterUpgradeStuckInDesired
+    exp_alerts: []
+# ========================================
+# Upgrade complete: successful — no alert
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x40"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired"}'
+    values: "1x10 0x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="completed"}'
+    values: "0x10 1x25"
+  alert_rule_test:
+  - eval_time: 40m
+    alertname: userJourneyClusterUpgradeStuckInProgress
+    exp_alerts: []
+# ========================================
+# Upgrade complete: stuck in progress >30m — alert pending for 5m, fires after ~35m
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.21", state="desired"}'
+    values: "1x10 0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.21", state="partial"}'
+    values: "0x10 1x50"
+  alert_rule_test:
+  - eval_time: 30m
+    alertname: userJourneyClusterUpgradeStuckInProgress
+    exp_alerts: []
+  - eval_time: 40m
+    alertname: userJourneyClusterUpgradeStuckInProgress
+    exp_alerts:
+    - exp_labels:
+        alertname: userJourneyClusterUpgradeStuckInProgress
+        cluster: "svc-1"
+        cluster_uuid: "uuid-2"
+        resource_id: "/sub/2/rg/c2"
+        subscription_id: "sub-2"
+        version: "4.19.21"
+        state: "partial"
+        severity: "4"
+        slo: cluster-upgrade-complete
+        component: "slo"
+      exp_annotations:
+        summary: "svc-1: Cluster upgrade on /sub/2/rg/c2 to version 4.19.21 stuck"
+        description: |
+          Cluster upgrade target version 4.19.21 has been in progress for over 30 minutes without reaching completed. With the alert pending for 5 minutes, paging starts after ~35 minutes. Completed is when the target version upgrade has finished and is reported as complete on the HCP cluster. Investigate backend_cluster_version_info on the affected cluster.
+          Service Cluster: svc-1
+        runbook_url: "https://aka.ms/arohcp-runbook-cluster-upgrade"
+        correlationId: "userJourneyClusterUpgradeStuckInProgress/svc-1/sub/2/rg/c2/4.19.21"
+# ========================================
+# Upgrade complete: install only — not upgrade eligible, no alert
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/3/rg/c4", subscription_id="sub-3", cluster_uuid="uuid-4", version="4.19.20", state="desired"}'
+    values: "1+0x50"
+  alert_rule_test:
+  - eval_time: 50m
+    alertname: userJourneyClusterUpgradeStuckInProgress
+    exp_alerts: []
diff --git a/observability/grafana-dashboards/sre/user-journey/cluster-upgrade-slo.json b/observability/grafana-dashboards/sre/user-journey/cluster-upgrade-slo.json
new file mode 100644
index 00000000000..a87aa8b5e06
--- /dev/null
+++ b/observability/grafana-dashboards/sre/user-journey/cluster-upgrade-slo.json
@@ -0,0 +1,1446 @@
+{
+  "annotations": {
+    "list": [
+      {
+        "builtIn": 1,
+        "datasource": {
+          "type": "grafana",
+          "uid": "-- Grafana --"
+        },
+        "enable": true,
+        "hide": true,
+        "iconColor": "rgba(0, 211, 255, 1)",
+        "name": "Annotations & Alerts",
+        "type": "dashboard"
+      }
+    ]
+  },
+  "editable": true,
+  "fiscalYearStartMonth": 0,
+  "graphTooltip": 1,
+  "id": null,
+  "links": [],
+  "panels": [
+    {
+      "gridPos": {
+        "h": 4,
+        "w": 24,
+        "x": 0,
+        "y": 0
+      },
+      "id": 1,
+      "options": {
+        "code": {
+          "language": "plaintext",
+          "showLineNumbers": false,
+          "showMiniMap": false
+        },
+        "content": "### Cluster Upgrade SLOs\n\nPer-upgrade observability from `backend_cluster_version_info` via `hosted_control_plane_upgrade:*` recording rules.\n\n| SLO | Target | Alert |\n|-----|--------|-------|\n| **Reach partial** | `partial` within 20m | `userJourneyClusterUpgradeStuckInDesired` (>20m in `desired`, `for: 5m` \u2192 pages after ~25m) |\n| **Upgrade complete** | `completed` within 30m | `userJourneyClusterUpgradeStuckInProgress` (>30m in progress, `for: 5m` \u2192 pages after ~35m) |\n\n**Upgrade SLOs** \u2014 in-progress and stuck upgrade health against the 20m / 30m thresholds (alerts add a 5-minute pending window before paging).\n\n**Upgrade and Version Visualization Across the Fleet** \u2014 share of clusters with an upgrade in progress, clusters by latest active z-stream, success rate, stuck rate by z-stream (threshold via Stuck Minutes), and latest z-stream per minor (ControlPlaneDesiredVersion gateway selection).\n\n**Runbook:** [https://aka.ms/arohcp-runbook-cluster-upgrade](https://aka.ms/arohcp-runbook-cluster-upgrade)",
+        "mode": "markdown"
+      },
+      "pluginVersion": "12.4.3",
+      "title": "Dashboard Info",
+      "type": "text"
+    },
+    {
+      "collapsed": false,
+      "gridPos": {
+        "h": 1,
+        "w": 24,
+        "x": 0,
+        "y": 4
+      },
+      "id": 11,
+      "panels": [],
+      "title": "Upgrade SLOs",
+      "type": "row"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Upgrade-eligible clusters with a version upgrade currently in progress (desired or partial, not yet completed).",
+      "fieldConfig": {
+        "defaults": {
+          "color": {
+            "mode": "thresholds"
+          },
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
+              {
+                "color": "blue"
+              }
+            ]
+          }
+        },
+        "overrides": []
+      },
+      "gridPos": {
+        "h": 4,
+        "w": 8,
+        "x": 0,
+        "y": 5
+      },
+      "id": 3,
+      "options": {
+        "colorMode": "background",
+        "graphMode": "none",
+        "reduceOptions": {
+          "calcs": [
+            "lastNotNull"
+          ],
+          "fields": "",
+          "values": false
+        },
+        "textMode": "auto"
+      },
+      "pluginVersion": "12.4.3",
+      "targets": [
+        {
+          "datasource": {
+            "type": "prometheus",
+            "uid": "$datasource"
+          },
+          "editorMode": "code",
+          "expr": "sum(hosted_control_plane_upgrade:in_progress:count{cluster=~\"$cluster\"}) or vector(0)",
+          "instant": true,
+          "legendFormat": "Count of upgrades in progress",
+          "refId": "A"
+        }
+      ],
+      "title": "Count of Upgrades In Progress",
+      "type": "stat"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Upgrades stuck in desired for over 20 minutes without reaching partial (SLO threshold). Alert userJourneyClusterUpgradeStuckInDesired adds for: 5m and pages after ~25m.",
+      "fieldConfig": {
+        "defaults": {
+          "color": {
+            "mode": "thresholds"
+          },
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+                "color": "green"
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+        "graphMode": "none",
+        "reduceOptions": {
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+          "fields": "",
+          "values": false
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+        "textMode": "auto"
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+      "targets": [
+        {
+          "datasource": {
+            "type": "prometheus",
+            "uid": "$datasource"
+          },
+          "editorMode": "code",
+          "expr": "sum(count by (cluster) (hosted_control_plane_upgrade:duration_in_desired:seconds{cluster=~\"$cluster\"} > 1200) or (0 * hosted_control_plane_upgrade:in_progress:count{cluster=~\"$cluster\"})) or vector(0)",
+          "instant": true,
+          "legendFormat": "Stuck in desired",
+          "refId": "A"
+        }
+      ],
+      "title": "Stuck in Desired (>20m)",
+      "type": "stat"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Upgrades stuck in desired or partial for over 30 minutes without reaching completed (SLO threshold). Alert userJourneyClusterUpgradeStuckInProgress adds for: 5m and pages after ~35m.",
+      "fieldConfig": {
+        "defaults": {
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+            "mode": "thresholds"
+          },
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
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+        "graphMode": "none",
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+          "values": false
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+      "targets": [
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+          "datasource": {
+            "type": "prometheus",
+            "uid": "$datasource"
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+          "expr": "sum(count by (cluster) (hosted_control_plane_upgrade:duration_in_progress:seconds{cluster=~\"$cluster\"} > 1800) or (0 * hosted_control_plane_upgrade:in_progress:count{cluster=~\"$cluster\"})) or vector(0)",
+          "instant": true,
+          "legendFormat": "Stuck in progress",
+          "refId": "A"
+        }
+      ],
+      "title": "Stuck in Progress (>30m)",
+      "type": "stat"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Upgrade-eligible clusters with a version upgrade currently in progress (desired or partial, not yet completed).",
+      "fieldConfig": {
+        "defaults": {
+          "custom": {
+            "filterable": true
+          }
+        },
+        "overrides": [
+          {
+            "matcher": {
+              "id": "byName",
+              "options": "Time In Progress (Minutes)"
+            },
+            "properties": [
+              {
+                "id": "custom.filterable",
+                "value": false
+              }
+            ]
+          }
+        ]
+      },
+      "gridPos": {
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+        "w": 24,
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+      "targets": [
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+            "type": "prometheus",
+            "uid": "$datasource"
+          },
+          "editorMode": "code",
+          "expr": "hosted_control_plane_upgrade:duration_in_progress:seconds{cluster=~\"$cluster\"} / 60",
+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
+        }
+      ],
+      "title": "In-Progress Upgrade Durations",
+      "type": "table",
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+          "options": {
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+                "resource_id",
+                "state",
+                "version",
+                "Value"
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+            }
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^cluster$",
+            "renamePattern": "Service Cluster"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^resource_id$",
+            "renamePattern": "Resource ID"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version$",
+            "renamePattern": "Target Version"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^state$",
+            "renamePattern": "Current State"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^Value$",
+            "renamePattern": "Time In Progress (Minutes)"
+          }
+        }
+      ]
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Clusters with upgrades stuck past the 20 minute reach-partial window.",
+      "fieldConfig": {
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+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
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+      ],
+      "title": "Stuck in Desired Detail",
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+          "id": "renameByRegex",
+          "options": {
+            "regex": "^cluster$",
+            "renamePattern": "Service Cluster"
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+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^resource_id$",
+            "renamePattern": "Resource ID"
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+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version$",
+            "renamePattern": "Target Version"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^state$",
+            "renamePattern": "Current State"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^Value$",
+            "renamePattern": "Time In Desired (Minutes)"
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+        }
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+    },
+    {
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+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Clusters with upgrades stuck past the 30 minute upgrade-complete window.",
+      "fieldConfig": {
+        "defaults": {
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+            "filterable": true
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+        },
+        "overrides": [
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+              "options": "Time In Progress (Minutes)"
+            },
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+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
+        }
+      ],
+      "title": "Stuck in Progress Detail",
+      "type": "table",
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+              "names": [
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+          "options": {
+            "regex": "^cluster$",
+            "renamePattern": "Service Cluster"
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+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^resource_id$",
+            "renamePattern": "Resource ID"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version$",
+            "renamePattern": "Target Version"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^state$",
+            "renamePattern": "Current State"
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+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^Value$",
+            "renamePattern": "Time In Progress (Minutes)"
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+      "gridPos": {
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+        "w": 24,
+        "x": 0,
+        "y": 33
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+      "id": 12,
+      "panels": [],
+      "title": "Upgrade and Version Visualization Across the Fleet",
+      "type": "row"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Percentage of clusters with a version upgrade currently in progress (desired or partial, not completed), divided by total clusters (backend_cluster_created_time_seconds).",
+      "fieldConfig": {
+        "defaults": {
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+            "mode": "thresholds"
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+          "max": 100,
+          "min": 0,
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+                "color": "red",
+                "value": 25
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+        "w": 8,
+        "x": 0,
+        "y": 34
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+        "graphMode": "none",
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+          "values": false
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+        "textMode": "auto"
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+      "targets": [
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+            "type": "prometheus",
+            "uid": "$datasource"
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+          "editorMode": "code",
+          "expr": "(\n  (sum(hosted_control_plane_upgrade:in_progress:count{cluster=~\"$cluster\"}) or vector(0))\n  /\n  (count(backend_cluster_created_time_seconds{cluster=~\"$cluster\"}) or vector(1))\n) * 100",
+          "instant": true,
+          "legendFormat": "Percentage of clusters upgrading",
+          "refId": "A"
+        }
+      ],
+      "title": "Percentage of Clusters with Upgrade In Progress",
+      "type": "stat"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Percentage of clusters at each z-stream, using each cluster's latest active version (highest semver among partial|completed). Percentages sum to 100% across bars.",
+      "fieldConfig": {
+        "defaults": {
+          "color": {
+            "mode": "palette-classic"
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+          "decimals": 1,
+          "max": 100,
+          "min": 0,
+          "unit": "percent",
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+            "axisColorMode": "text",
+            "axisPlacement": "auto",
+            "fillOpacity": 80,
+            "gradientMode": "none",
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+            "scaleDistribution": {
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+                "value": null
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+        "w": 24,
+        "x": 0,
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+      "options": {
+        "barRadius": 0,
+        "barWidth": 0.8,
+        "fullHighlight": false,
+        "groupWidth": 0.7,
+        "legend": {
+          "calcs": [],
+          "displayMode": "list",
+          "placement": "right",
+          "showLegend": false
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+        "orientation": "horizontal",
+        "showValue": "always",
+        "stacking": "none",
+        "tooltip": {
+          "mode": "single",
+          "sort": "none"
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+        "xTickLabelSpacing": 0
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+            "uid": "$datasource"
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+          "expr": "max by (resource_id, version) (\n  max without (prometheus_replica, state) (\n    backend_cluster_version_info{cluster=~\"$cluster\", state=~\"partial|completed\"} == 1\n  )\n)",
+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
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+      "title": "Percentage of Clusters by Latest Active Z-Stream",
+      "transformations": [
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+          "id": "merge",
+          "options": {}
+        },
+        {
+          "id": "filterFieldsByName",
+          "options": {
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+              "pattern": "/^(resource_id|version|Value.*)$/"
+            }
+          }
+        },
+        {
+          "id": "extractFields",
+          "options": {
+            "source": "version",
+            "format": "regexp",
+            "regex": "^(?P<major>\\d+)\\.(?P<minor>\\d+)\\.(?P<z>\\d+)$",
+            "replace": false
+          }
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+                "targetField": "major",
+                "destinationType": "number"
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+                "destinationType": "number"
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+                "destinationType": "number"
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+            "fields": {}
+          }
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+        {
+          "id": "calculateField",
+          "options": {
+            "alias": "_m1",
+            "mode": "binary",
+            "binary": {
+              "left": "major",
+              "operator": "*",
+              "right": 1000000
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+            "replaceFields": false
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+          "options": {
+            "alias": "_m2",
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+            "binary": {
+              "left": "minor",
+              "operator": "*",
+              "right": 1000
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+            "replaceFields": false
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+        },
+        {
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+          "options": {
+            "alias": "_m3",
+            "mode": "binary",
+            "binary": {
+              "left": "_m1",
+              "operator": "+",
+              "right": "_m2"
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+            "replaceFields": false
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+          "options": {
+            "alias": "joinKey",
+            "mode": "binary",
+            "binary": {
+              "left": "_m3",
+              "operator": "+",
+              "right": "z"
+            },
+            "replaceFields": false
+          }
+        },
+        {
+          "id": "sortBy",
+          "options": {
+            "fields": {},
+            "sort": [
+              {
+                "field": "joinKey",
+                "desc": true
+              }
+            ]
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+        },
+        {
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+          "options": {
+            "fields": {
+              "resource_id": {
+                "aggregations": [],
+                "operation": "groupby"
+              },
+              "version": {
+                "aggregations": [
+                  "first"
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+                "operation": "aggregate"
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+            }
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version \\(first\\)$",
+            "renamePattern": "Version"
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+          "id": "groupBy",
+          "options": {
+            "fields": {
+              "Version": {
+                "aggregations": [],
+                "operation": "groupby"
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+              "resource_id": {
+                "aggregations": [
+                  "count"
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+                "operation": "aggregate"
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+        },
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+          "options": {
+            "regex": "^resource_id \\(count\\)$",
+            "renamePattern": "Clusters"
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+        {
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+                "targetField": "Clusters",
+                "destinationType": "number"
+              }
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+            "fields": {}
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+        {
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+          "options": {
+            "alias": "Percentage",
+            "mode": "binary",
+            "binary": {
+              "left": "Clusters",
+              "operator": "/",
+              "right": "Clusters"
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+            "reduce": {
+              "reducer": "sum"
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+            "replaceFields": false
+          }
+        },
+        {
+          "id": "calculateField",
+          "options": {
+            "alias": "Percentage",
+            "mode": "binary",
+            "binary": {
+              "left": "Percentage",
+              "operator": "*",
+              "right": 100
+            },
+            "replaceFields": true
+          }
+        },
+        {
+          "id": "filterFieldsByName",
+          "options": {
+            "include": {
+              "names": [
+                "Version",
+                "Percentage"
+              ]
+            }
+          }
+        },
+        {
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+          "options": {
+            "conversions": [
+              {
+                "targetField": "Percentage",
+                "destinationType": "number"
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+            "fields": {}
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+        {
+          "id": "sortBy",
+          "options": {
+            "fields": {},
+            "sort": [
+              {
+                "field": "Percentage",
+                "desc": true
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+        {
+          "id": "rowsToFields",
+          "options": {
+            "mappings": [
+              {
+                "fieldName": "Version",
+                "handlerKey": "field.name"
+              },
+              {
+                "fieldName": "Percentage",
+                "handlerKey": "field.value"
+              }
+            ]
+          }
+        }
+      ],
+      "type": "barchart"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Percentage of upgrades to each z-stream level that have succeeded.",
+      "fieldConfig": {
+        "defaults": {
+          "color": {
+            "mode": "thresholds"
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+          "decimals": 1,
+          "max": 100,
+          "min": 0,
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
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+                "color": "red"
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+              {
+                "color": "yellow",
+                "value": 90
+              },
+              {
+                "color": "green",
+                "value": 95
+              }
+            ]
+          },
+          "unit": "percent",
+          "custom": {
+            "filterable": true
+          }
+        },
+        "overrides": [
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+            "matcher": {
+              "id": "byName",
+              "options": "Time"
+            },
+            "properties": [
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+                "id": "custom.hidden",
+                "value": true
+              }
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+          }
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+        "w": 24,
+        "x": 0,
+        "y": 48
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+      "targets": [
+        {
+          "datasource": {
+            "type": "prometheus",
+            "uid": "$datasource"
+          },
+          "editorMode": "code",
+          "expr": "(\n  (\n    count by (version) (\n      count by (version, resource_id) (\n        max without (prometheus_replica) (\n          backend_cluster_version_info{cluster=~\"$cluster\", state=\"completed\"} == 1\n        )\n        and on (resource_id)\n          hosted_control_plane_upgrade:upgrade_eligible:info{cluster=~\"$cluster\"} == 1\n      )\n    )\n    or\n    (\n      count by (version) (\n        count by (version, resource_id) (\n          max without (prometheus_replica) (\n            backend_cluster_version_info{cluster=~\"$cluster\", state=~\"desired|partial|completed\"} == 1\n          )\n          and on (resource_id)\n            hosted_control_plane_upgrade:upgrade_eligible:info{cluster=~\"$cluster\"} == 1\n        )\n      ) * 0\n    )\n  )\n  /\n  count by (version) (\n    count by (version, resource_id) (\n      max without (prometheus_replica) (\n        backend_cluster_version_info{cluster=~\"$cluster\", state=~\"desired|partial|completed\"} == 1\n      )\n      and on (resource_id)\n        hosted_control_plane_upgrade:upgrade_eligible:info{cluster=~\"$cluster\"} == 1\n    )\n  )\n) * 100",
+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
+        }
+      ],
+      "title": "Upgrade Success Rate by Z-Stream",
+      "transformations": [
+        {
+          "id": "filterFieldsByName",
+          "options": {
+            "include": {
+              "pattern": "/^(version|Value.*)$/"
+            }
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version$",
+            "renamePattern": "Version"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^Value.*$",
+            "renamePattern": "Percentage"
+          }
+        }
+      ],
+      "type": "table"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Percentage of upgrades to each z-stream that are currently stuck (desired or partial, not completed) for more than ${stuckMinutes} minutes. Change the Stuck Minutes dashboard variable to adjust the threshold. Denominator is upgrade-eligible clusters with that version in desired|partial|completed. Uses duration_in_progress (excludes completed).",
+      "fieldConfig": {
+        "defaults": {
+          "color": {
+            "mode": "thresholds"
+          },
+          "decimals": 1,
+          "max": 100,
+          "min": 0,
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
+              {
+                "color": "green"
+              },
+              {
+                "color": "yellow",
+                "value": 5
+              },
+              {
+                "color": "red",
+                "value": 15
+              }
+            ]
+          },
+          "unit": "percent",
+          "custom": {
+            "filterable": true
+          }
+        },
+        "overrides": [
+          {
+            "matcher": {
+              "id": "byName",
+              "options": "Time"
+            },
+            "properties": [
+              {
+                "id": "custom.hidden",
+                "value": true
+              }
+            ]
+          }
+        ]
+      },
+      "gridPos": {
+        "h": 8,
+        "w": 24,
+        "x": 0,
+        "y": 56
+      },
+      "id": 14,
+      "options": {
+        "showHeader": true
+      },
+      "pluginVersion": "12.4.3",
+      "targets": [
+        {
+          "datasource": {
+            "type": "prometheus",
+            "uid": "$datasource"
+          },
+          "editorMode": "code",
+          "expr": "(\n  (\n    count by (version) (\n      count by (version, resource_id) (\n        hosted_control_plane_upgrade:duration_in_progress:seconds{cluster=~\"$cluster\"} > (${stuckMinutes} * 60)\n      )\n    )\n    or\n    (\n      count by (version) (\n        count by (version, resource_id) (\n          max without (prometheus_replica) (\n            backend_cluster_version_info{cluster=~\"$cluster\", state=~\"desired|partial|completed\"} == 1\n          )\n          and on (resource_id)\n            hosted_control_plane_upgrade:upgrade_eligible:info{cluster=~\"$cluster\"} == 1\n        )\n      ) * 0\n    )\n  )\n  /\n  count by (version) (\n    count by (version, resource_id) (\n      max without (prometheus_replica) (\n        backend_cluster_version_info{cluster=~\"$cluster\", state=~\"desired|partial|completed\"} == 1\n      )\n      and on (resource_id)\n        hosted_control_plane_upgrade:upgrade_eligible:info{cluster=~\"$cluster\"} == 1\n    )\n  )\n) * 100",
+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
+        }
+      ],
+      "title": "Stuck Upgrade Rate by Z-Stream (>${stuckMinutes}m)",
+      "transformations": [
+        {
+          "id": "filterFieldsByName",
+          "options": {
+            "include": {
+              "pattern": "/^(version|Value.*)$/"
+            }
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version$",
+            "renamePattern": "Version"
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^Value.*$",
+            "renamePattern": "Percentage"
+          }
+        }
+      ],
+      "type": "table"
+    },
+    {
+      "datasource": {
+        "type": "datasource",
+        "uid": "-- Mixed --"
+      },
+      "description": "Highest x.y.z present in the fleet for each minor (x.y). Fleet versions are driven by the ARO-HCP ControlPlaneDesiredVersion controller, which selects the newest Cincinnati candidate in that minor that is a gateway to the next Y-stream (has an upgrade path into x.(y+1)), not necessarily Cincinnati's absolute tip in the channel.",
+      "fieldConfig": {
+        "defaults": {
+          "custom": {
+            "filterable": false
+          }
+        },
+        "overrides": [
+          {
+            "matcher": {
+              "id": "byName",
+              "options": "Minor"
+            },
+            "properties": [
+              {
+                "id": "custom.filterable",
+                "value": true
+              }
+            ]
+          },
+          {
+            "matcher": {
+              "id": "byName",
+              "options": "Latest Z-Stream"
+            },
+            "properties": [
+              {
+                "id": "custom.filterable",
+                "value": false
+              }
+            ]
+          }
+        ]
+      },
+      "gridPos": {
+        "h": 8,
+        "w": 24,
+        "x": 0,
+        "y": 64
+      },
+      "id": 10,
+      "options": {
+        "showHeader": true
+      },
+      "pluginVersion": "12.4.3",
+      "targets": [
+        {
+          "datasource": {
+            "type": "prometheus",
+            "uid": "$datasource"
+          },
+          "editorMode": "code",
+          "expr": "count by (version, Minor) (\n  label_replace(\n    max without (prometheus_replica, state) (\n      backend_cluster_version_info{cluster=~\"$cluster\"}\n    ),\n    \"Minor\", \"$1.$2\", \"version\", \"([0-9]+)[.]([0-9]+)[.][0-9]+\"\n  )\n)",
+          "format": "table",
+          "instant": true,
+          "legendFormat": "",
+          "refId": "A"
+        }
+      ],
+      "title": "Latest Z-Stream per Y-Stream",
+      "transformations": [
+        {
+          "id": "merge",
+          "options": {}
+        },
+        {
+          "id": "filterFieldsByName",
+          "options": {
+            "include": {
+              "pattern": "/^(Minor|version|Value.*)$/"
+            }
+          }
+        },
+        {
+          "id": "extractFields",
+          "options": {
+            "source": "version",
+            "format": "regexp",
+            "regex": "^(?P<maj>\\d+)\\.(?P<min>\\d+)\\.(?P<z>\\d+)$",
+            "replace": false
+          }
+        },
+        {
+          "id": "convertFieldType",
+          "options": {
+            "conversions": [
+              {
+                "targetField": "z",
+                "destinationType": "number"
+              },
+              {
+                "targetField": "maj",
+                "destinationType": "number"
+              },
+              {
+                "targetField": "min",
+                "destinationType": "number"
+              }
+            ],
+            "fields": {}
+          }
+        },
+        {
+          "id": "sortBy",
+          "options": {
+            "fields": {},
+            "sort": [
+              {
+                "field": "z",
+                "desc": true
+              }
+            ]
+          }
+        },
+        {
+          "id": "groupBy",
+          "options": {
+            "fields": {
+              "Minor": {
+                "aggregations": [],
+                "operation": "groupby"
+              },
+              "version": {
+                "aggregations": [
+                  "first"
+                ],
+                "operation": "aggregate"
+              },
+              "maj": {
+                "aggregations": [
+                  "max"
+                ],
+                "operation": "aggregate"
+              },
+              "min": {
+                "aggregations": [
+                  "max"
+                ],
+                "operation": "aggregate"
+              }
+            }
+          }
+        },
+        {
+          "id": "sortBy",
+          "options": {
+            "fields": {},
+            "sort": [
+              {
+                "field": "maj (max)",
+                "desc": true
+              },
+              {
+                "field": "min (max)",
+                "desc": true
+              }
+            ]
+          }
+        },
+        {
+          "id": "filterFieldsByName",
+          "options": {
+            "include": {
+              "pattern": "/^(Minor|version \\(first\\))$/"
+            }
+          }
+        },
+        {
+          "id": "renameByRegex",
+          "options": {
+            "regex": "^version \\(first\\)$",
+            "renamePattern": "Latest Z-Stream"
+          }
+        }
+      ],
+      "type": "table"
+    }
+  ],
+  "schemaVersion": 39,
+  "tags": [
+    "cluster-upgrade",
+    "aro-hcp",
+    "slo",
+    "user-journey"
+  ],
+  "templating": {
+    "list": [
+      {
+        "allowCustomValue": false,
+        "current": {
+          "text": "All",
+          "value": "$__all"
+        },
+        "includeAll": true,
+        "name": "datasource",
+        "options": [],
+        "query": "prometheus",
+        "refresh": 1,
+        "regex": "^Managed_Prometheus_services-.*$",
+        "type": "datasource"
+      },
+      {
+        "allValue": ".*",
+        "current": {
+          "text": "All",
+          "value": "$__all"
+        },
+        "datasource": {
+          "type": "prometheus",
+          "uid": "$datasource"
+        },
+        "definition": "label_values(backend_cluster_version_info, cluster)",
+        "includeAll": true,
+        "multi": true,
+        "name": "cluster",
+        "query": "label_values(backend_cluster_version_info, cluster)",
+        "refresh": 2,
+        "type": "query",
+        "label": "Service Cluster"
+      },
+      {
+        "allowCustomValue": true,
+        "current": {
+          "text": "30",
+          "value": "30"
+        },
+        "description": "Minutes an upgrade may remain in desired/partial (not completed) before counting as stuck. Default 30 matches the upgrade-complete SLO.",
+        "hide": 0,
+        "includeAll": false,
+        "label": "Stuck Minutes",
+        "multi": false,
+        "name": "stuckMinutes",
+        "options": [
+          {
+            "selected": false,
+            "text": "20",
+            "value": "20"
+          },
+          {
+            "selected": true,
+            "text": "30",
+            "value": "30"
+          },
+          {
+            "selected": false,
+            "text": "45",
+            "value": "45"
+          },
+          {
+            "selected": false,
+            "text": "60",
+            "value": "60"
+          },
+          {
+            "selected": false,
+            "text": "90",
+            "value": "90"
+          },
+          {
+            "selected": false,
+            "text": "120",
+            "value": "120"
+          }
+        ],
+        "query": "20,30,45,60,90,120",
+        "skipUrlSync": false,
+        "type": "custom"
+      }
+    ]
+  },
+  "time": {
+    "from": "now-7d",
+    "to": "now"
+  },
+  "timepicker": {},
+  "timezone": "browser",
+  "title": "Cluster Upgrade SLO",
+  "uid": "cluster-upgrade-slo",
+  "version": 1
+}
diff --git a/observability/recording-rules-services.yaml b/observability/recording-rules-services.yaml
index 9c418ac40b1..81beeb2bd05 100644
--- a/observability/recording-rules-services.yaml
+++ b/observability/recording-rules-services.yaml
@@ -2,5 +2,6 @@ prometheusRules:
   rulesFolders:
   - recording-rules/access-cluster-slo-recordingRule.yaml
   - recording-rules/cluster-provision-slo-recordingRule.yaml
+  - recording-rules/userJourneyClusterUpgrade-recordingRule.yaml
   untestedRules: []
   outputBicep: ../dev-infrastructure/modules/metrics/rules/generatedRecordingRules.bicep
diff --git a/observability/recording-rules/userJourneyClusterUpgrade-recordingRule.yaml b/observability/recording-rules/userJourneyClusterUpgrade-recordingRule.yaml
new file mode 100644
index 00000000000..aaef63a62e3
--- /dev/null
+++ b/observability/recording-rules/userJourneyClusterUpgrade-recordingRule.yaml
@@ -0,0 +1,142 @@
+apiVersion: monitoring.coreos.com/v1
+kind: PrometheusRule
+metadata:
+  labels:
+    app.kubernetes.io/name: kube-prometheus
+    app.kubernetes.io/part-of: kube-prometheus
+    prometheus: k8s
+    role: recording-rules
+  name: user-journey-cluster-upgrade-recording-rules
+  namespace: monitoring
+spec:
+  groups:
+  # ========================================
+  # Cluster Upgrade recording rules
+  # ========================================
+  # Eligibility, first-seen timestamps, in-progress fleet counts, and per-upgrade
+  # duration metrics used by stuck alerts and the cluster-upgrade SLO dashboard.
+  #
+  # upgrade_eligible:info must be evaluated before version_state_first_seen (same cycle).
+  # Eligibility: per resource_id, at least two distinct version labels and at least one completed.
+  # Excludes initial install. Cluster create bounds when install ends (operation_cluster_create.go):
+  # https://github.com/Azure/ARO-HCP/blob/main/backend/pkg/controllers/operationcontrollers/operation_cluster_create.go#L316-L320
+  #
+  # Naming: level:metric:operations per https://prometheus.io/docs/practices/rules/#naming
+  - name: arohcp_user_journey_cluster_upgrade_recording_rules
+    interval: 1m
+    rules:
+    - record: hosted_control_plane_upgrade:upgrade_eligible:info
+      expr: |
+        (
+          (
+            count by (cluster, resource_id, subscription_id, cluster_uuid) (
+              count by (cluster, resource_id, subscription_id, cluster_uuid, version) (
+                backend_cluster_version_info == 1
+              )
+            ) >= 2
+          )
+          and on (cluster, resource_id) (
+            count by (cluster, resource_id) (
+              backend_cluster_version_info{state="completed"} == 1
+            ) >= 1
+          )
+        ) * 0 + 1
+    # When each upgrade target version first entered desired or partial (start time for SLO durations).
+    # Stop recording once the version reaches completed so latched timestamps do not persist forever.
+    - record: hosted_control_plane_upgrade:version_state_first_seen:timestamp
+      expr: |
+        min without(prometheus_replica) (
+          min by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (
+            (
+              hosted_control_plane_upgrade:version_state_first_seen:timestamp
+              or
+              (
+                timestamp(backend_cluster_version_info{state=~"desired|partial"} == 1)
+                and on (cluster, resource_id) (
+                  hosted_control_plane_upgrade:upgrade_eligible:info == 1
+                )
+              )
+            )
+            unless on(cluster, resource_id, subscription_id, cluster_uuid, version) (
+              max by (cluster, resource_id, subscription_id, cluster_uuid, version) (
+                backend_cluster_version_info{state="completed"} == 1
+              )
+            )
+          )
+        )
+    # Count of clusters with an upgrade currently in progress (desired or partial on a target version, without being completed).
+    - record: hosted_control_plane_upgrade:in_progress:count
+      expr: |
+        count by (cluster) (
+          count by (cluster, resource_id) (
+            (
+              max by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (
+                backend_cluster_version_info{state=~"desired|partial"} == 1
+              )
+              unless on(cluster, resource_id, subscription_id, cluster_uuid, version)
+                max by (cluster, resource_id, subscription_id, cluster_uuid, version) (
+                  backend_cluster_version_info{state="completed"} == 1
+                )
+            )
+          ) >= 1
+          and on (cluster, resource_id) (
+            hosted_control_plane_upgrade:upgrade_eligible:info == 1
+          )
+        )
+        or
+        0 * count by (cluster) (backend_cluster_version_info)
+    # Seconds the target version has been in desired without reaching partial or completed.
+    - record: hosted_control_plane_upgrade:duration_in_desired:seconds
+      expr: |
+        (
+          time() - hosted_control_plane_upgrade:version_state_first_seen:timestamp{state="desired"}
+        )
+        and on(cluster, resource_id, subscription_id, cluster_uuid, version) (
+          max by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (
+            backend_cluster_version_info{state="desired"} == 1
+            unless on(cluster, resource_id, subscription_id, cluster_uuid, version) (
+              max by (cluster, resource_id, subscription_id, cluster_uuid, version) (
+                backend_cluster_version_info{state="partial"} == 1
+                or
+                backend_cluster_version_info{state="completed"} == 1
+              )
+            )
+          )
+        )
+        and on (cluster, resource_id) (
+          hosted_control_plane_upgrade:upgrade_eligible:info == 1
+        )
+    # Seconds since the target version was first seen as desired or partial until it completes.
+    - record: hosted_control_plane_upgrade:duration_in_progress:seconds
+      expr: |
+        (
+          (
+            time()
+            -
+            min without(state) (
+              hosted_control_plane_upgrade:version_state_first_seen:timestamp{state=~"desired|partial"}
+            )
+          )
+          and on (cluster, resource_id) (
+            hosted_control_plane_upgrade:upgrade_eligible:info == 1
+          )
+          unless on(cluster, resource_id, subscription_id, cluster_uuid, version) (
+            max by (cluster, resource_id, subscription_id, cluster_uuid, version) (
+              backend_cluster_version_info{state="completed"} == 1
+            )
+          )
+        )
+        * on(cluster, resource_id, subscription_id, cluster_uuid, version) group_left(state)
+          (
+            max by (cluster, resource_id, subscription_id, cluster_uuid, version, state) (
+              backend_cluster_version_info{state="partial"} == 1
+              or
+              (
+                backend_cluster_version_info{state="desired"} == 1
+                unless on(cluster, resource_id, subscription_id, cluster_uuid, version)
+                  max by (cluster, resource_id, subscription_id, cluster_uuid, version) (
+                    backend_cluster_version_info{state="partial"} == 1
+                  )
+              )
+            )
+          )
diff --git a/observability/recording-rules/userJourneyClusterUpgrade-recordingRule_test.yaml b/observability/recording-rules/userJourneyClusterUpgrade-recordingRule_test.yaml
new file mode 100644
index 00000000000..3efbd119a09
--- /dev/null
+++ b/observability/recording-rules/userJourneyClusterUpgrade-recordingRule_test.yaml
@@ -0,0 +1,279 @@
+rule_files:
+- userJourneyClusterUpgrade-recordingRule.yaml
+evaluation_interval: 1m
+tests:
+# ========================================
+# Test 1: Reach partial — desired transitions to partial within 20m (upgrade)
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired"}'
+    values: "1x10 0x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial"}'
+    values: "0x10 1x25"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", resource_id="/sub/1/rg/c1"}
+    eval_time: 9m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1"}'
+      value: 1
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 9m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", version="4.19.20", state="desired"}'
+      value: 540
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 15m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 25m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20", state="partial"}
+    eval_time: 15m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", version="4.19.20", state="partial"}'
+      value: 900
+# ========================================
+# Test 1b: Partial with stale desired — must not count as stuck in desired
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial"}'
+    values: "0x10 1x25"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 25m
+    exp_samples: []
+# ========================================
+# Test 1c: Completed with stale desired — must not count as stuck in desired or in progress
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="completed"}'
+    values: "0x10 1x25"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 25m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 25m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 25m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 0
+# ========================================
+# Test 2: Stuck in desired — 1 of 1 active upgrades stuck >20m
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.21", state="desired"}'
+    values: "1+0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c3", subscription_id="sub-2", cluster_uuid="uuid-3", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", resource_id="/sub/2/rg/c2"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", cluster_uuid="uuid-2", resource_id="/sub/2/rg/c2", subscription_id="sub-2"}'
+      value: 1
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/2/rg/c2", version="4.19.21", state="desired"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", cluster_uuid="uuid-2", resource_id="/sub/2/rg/c2", subscription_id="sub-2", version="4.19.21", state="desired"}'
+      value: 2100
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 1
+# ========================================
+# Test 3: Install only — desired without completed is excluded from SLO
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/3/rg/c4", subscription_id="sub-3", cluster_uuid="uuid-4", version="4.19.20", state="desired"}'
+    values: "1+0x50"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", resource_id="/sub/3/rg/c4"}
+    eval_time: 35m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/3/rg/c4", version="4.19.20", state="desired"}
+    eval_time: 35m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 0
+# ========================================
+# Test 4: Complete — desired transitions to completed within 30m (upgrade)
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired"}'
+    values: "1x10 0x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="completed"}'
+    values: "0x10 1x25"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20", state="desired"}
+    eval_time: 9m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", version="4.19.20", state="desired"}'
+      value: 540
+  - expr: hosted_control_plane_upgrade:version_state_first_seen:timestamp{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 15m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 15m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 15m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 15m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 0
+# ========================================
+# Test 4b: Completed with stale partial — must not count as in progress or emit duration
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="completed"}'
+    values: "1+0x35"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 0
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 35m
+    exp_samples: []
+# ========================================
+# Test 5: Stuck in progress — partial without completed after 35m
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.21", state="desired"}'
+    values: "1x10 0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c2", subscription_id="sub-2", cluster_uuid="uuid-2", version="4.19.21", state="partial"}'
+    values: "0x10 1x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/2/rg/c3", subscription_id="sub-2", cluster_uuid="uuid-3", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/2/rg/c2", version="4.19.21", state="partial"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", cluster_uuid="uuid-2", resource_id="/sub/2/rg/c2", subscription_id="sub-2", version="4.19.21", state="partial"}'
+      value: 2100
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 1
+# ========================================
+# Test 6: Two versions without completed — not upgrade eligible
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/4/rg/c5", subscription_id="sub-4", cluster_uuid="uuid-5", version="4.19.19", state="partial"}'
+    values: "1+0x50"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/4/rg/c5", subscription_id="sub-4", cluster_uuid="uuid-5", version="4.19.20", state="desired"}'
+    values: "1+0x50"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", resource_id="/sub/4/rg/c5"}
+    eval_time: 35m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/4/rg/c5", version="4.19.20", state="desired"}
+    eval_time: 35m
+    exp_samples: []
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 35m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 0
+# ========================================
+# Test 7: Single completed version only — not upgrade eligible
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/5/rg/c6", subscription_id="sub-5", cluster_uuid="uuid-6", version="4.19.20", state="completed"}'
+    values: "1+0x50"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:upgrade_eligible:info{cluster="svc-1", resource_id="/sub/5/rg/c6"}
+    eval_time: 35m
+    exp_samples: []
+# ========================================
+# Test 8: HA prometheus_replica duplicates must not break binary matching
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed", prometheus_replica="prom-agent-prometheus-0"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed", prometheus_replica="prom-agent-prometheus-1"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired", prometheus_replica="prom-agent-prometheus-0"}'
+    values: "1x10 0x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="desired", prometheus_replica="prom-agent-prometheus-1"}'
+    values: "1x10 0x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial", prometheus_replica="prom-agent-prometheus-0"}'
+    values: "0x10 1x25"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial", prometheus_replica="prom-agent-prometheus-1"}'
+    values: "0x10 1x25"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 9m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", version="4.19.20", state="desired"}'
+      value: 540
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20", state="partial"}
+    eval_time: 15m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", version="4.19.20", state="partial"}'
+      value: 900
+  - expr: hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}
+    eval_time: 15m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:in_progress:count{cluster="svc-1"}'
+      value: 1
+# ========================================
+# Test 9: Partial without prior desired — clock from partial first-seen
+# ========================================
+- interval: 1m
+  input_series:
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.19", state="completed"}'
+    values: "1+0x35"
+  - series: 'backend_cluster_version_info{cluster="svc-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", cluster_uuid="uuid-1", version="4.19.20", state="partial"}'
+    values: "1+0x35"
+  promql_expr_test:
+  - expr: hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20", state="partial"}
+    eval_time: 15m
+    exp_samples:
+    - labels: 'hosted_control_plane_upgrade:duration_in_progress:seconds{cluster="svc-1", cluster_uuid="uuid-1", resource_id="/sub/1/rg/c1", subscription_id="sub-1", version="4.19.20", state="partial"}'
+      value: 900
+  - expr: hosted_control_plane_upgrade:duration_in_desired:seconds{cluster="svc-1", resource_id="/sub/1/rg/c1", version="4.19.20"}
+    eval_time: 15m
+    exp_samples: []